Notify the crew leader or office as soon as the issue is discovered and preserve the item, packaging, and relevant photographs. We will explain the documentation and claim-review process that applies to your move.
Mover responsibility for customer-packed boxes may be limited when damage results from insufficient packing, hidden contents, overloading, or weak containers. Use sturdy moving boxes, fill empty space, protect fragile items, and clearly label the contents and destination room.
Not necessarily. Artwork, jewelry, antiques, collectibles, electronics, designer items, and other high-value belongings should be identified before the move. Additional documentation, special handling, separate coverage, or customer-arranged insurance may be appropriate.
Valuation establishes a mover’s contractual level of responsibility for your belongings. Insurance is a separate product governed by an insurance policy, so customers should not assume that basic mover valuation equals complete replacement coverage.
Moving services include basic valuation coverage as required for professional movers. Additional coverage options may be available depending on the move, item type, and level of protection needed.
Professional moving services include a form of mover liability or valuation protection, but this is not necessarily the same as full replacement-value insurance. The protection that applies to your move will be described in your estimate, agreement, or valuation documents.

Have questions before moving day? Our FAQ section covers the details customers ask about most, from packing and fragile items to large furniture, scheduling, and move preparation. Get quick answers so you can plan with confidence and know what to expect before our crew arrives.
